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Job description

Rocasa Consulting are looking to recruit a Temporary Receptionist Administrator to work 35 hours per week in Oxford for 3 Months maybe longer, paying £13.50ph including holiday.

Details of the role:

Crisis Receptionist

Location: Oxford OX1 2AQ

Working Hours : 35 hours per week 8.45 – 5.15pm Mon Fri or 9am – 5pm Mon – Fri (August only)

Contracts: 3 Months Minimum

Pay Rate: £13.50ph PAYE inc hol pay.

Key responsibilities:

• To be first point of contact for those who are homeless and seeking advice as well as the team in relation to face to face, telephone and email communication.
• Provide reception cover for Crisis Skylight staff, service users, volunteers and members of the public. This includes formally ‘opening’ reception at the start of the working day and ‘closing’ at the end of the working day
• Provide a welcoming, inclusive and safe environment for Skylight members, staff and Old Fire Station customers
• Offer immediate advice and guidance to anyone who is homeless or at risk of homelessness.
• Be the initial point of contact for Skylight members explaining the Skylight offer
• Liaise with Skylight staff on issues involving reception and interaction with Skylight members
• Manage the day to day running of the reception area
• Answer internal/external calls and route accordingly
• Carry out administrative responsibilities relating to reception including but not exclusively:
• Data entry
• Updating staffing and contacts lists
• Responding to general enquires face to face and over the telephone
• Updating room bookings
• Provide and display information regarding Crisis and external services within the Reception area
• Keep accurate records and ensure data is captured in databases and other IT packages
• Undertake other administrative activities to support the Reception and Office Manager, the Facilities Manager and the Progression and Learning teams
• Develop and maintain an understanding of the work and practice of all the organisations operating within the Old Fire Station
• Comply with the charity’s equal opportunities and Health & Safety policies
• Ensure that any safeguarding concerns are identified and reported in line with Crisis’ procedures.

Job Type: Temporary contract
Contract length: 3 months

Salary: £13.50 per hour

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person