Job description
- Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
- Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
- Dealing with queries from residents - reporting these as required
- Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
- Ensuring the display information board is kept up to date
- Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
- Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
- Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
- Maintaining and updating records such as master copy forms, room status reports and the Village residents list
- 28 days holiday
- Paid breaks
- Hot meal provided
- Comprehensive induction, on-going training and development and options for internal apprenticeship schemes
- Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number
- Additional health & wellbeing tools including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
- NEST workplace pension, life assurance & bereavement support
- Healthcare Insurance Cash plan (after 18 months’ service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
- Wagestream – Access your income before pay day, if and when you need it
Richmond Willaston is a specialist dementia village in South Cheshire, this new concept will help to transform the way people are supported to live with dementia. The household model will create a supportive environment for those with early onset dementia, providing a positive and proactive lifestyle – surrounded by a beautiful woodland walk, a children’s play area for visiting children, a sensory outdoor garden as well as a café bar. In addition, the onsite care home will support more advanced stages of dementia.
For over 20 years Richmond have been at the forefront of luxury retirement living. We're proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their 'zest for life'
Richmond Villages is part of Bupa. Bupa is committed to ensuring that every applicant is accessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.