Job description

Resident Hotels is currently recruiting for a Receptionist to join their vibrant Victoria team!

The Resident has an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor in all its hotels - located in Kensington, Soho, Victoria, Covent Garden and Liverpool!

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such, our teams are always our number one focus.

We are proud to be members of the Hoteliers Charter and have collectively made a commitment to provide a culture which is built on the respect, fairness, equality, diversity and opportunity; and to placing our team members’ wellbeing and career development at the heart of our business.

We want to ensure that all our team members at The Resident are engaged, motivated and most importantly, happy. We have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:

·Numerous reward opportunities including bonus

·We have a great vibe in our hotels – you can check this out on our complimentary overnight stay when you first join

·You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development

·We partner with Stress Matters to ensure the welfare of our team members is a top priority

·You will enjoy discounted rates for yourself, friends & family at our hotels

·You can access our Employee Assistance Programme whenever you need

·If you like freebies and discounts, we’ve got you covered with free membership to Perkbox

·There is access to a Financial Wellbeing Platform with Earnings on Demand

·We give additional holiday in line with service

·We have sustainable goals and a Cycle to Work scheme to support this.

·Access to our Online Community where we celebrate each other’s success and keep all of our team members well informed

·And many more….

We are looking for individuals with a genuine interest in pursuing a career as a Receptionist to join our growing business and to contribute to and share our success.

As a Receptionist, your role is to provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction.

You will demonstrate a commitment to delivering exceptional service throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals and providing heartfelt attention in the heart of the neighbourhood. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.

As a Receptionist at Resident Hotels, you need to have great communication skills, a friendly and professional style, be motivated and eager to learn, a great team player, have good IT skills and be proficient in the use of all relevant IT systems including but not limited to Guestline, Outlook, OTA’s extranets, etc and ideally (but not necessary) have experience in a guest service environment.

We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply – we want to work with the right people for us.

If like the sound of this role, are enthusiastic, friendly and eager to learn and looking for your next role in the hospitality industry as a Receptionist, please send us your CV – we want to hear from you!

Job Type: Full-time

Pay: Up to £24,752.00 per year

Benefits:

• Employee discount
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work authorisation:

• United Kingdom (required)

Work Location: In person