Receptionist London
Job description
Avaliable Job Today Full Job Description
Role : Receptionist
Residence Inn by Marriott Kensington is looking for an enthusiastic, passionate, and authentic person to join our growing Reception Team!
What’s in it for me?
Worldwide employee discount at Marriott Hotels.
F&B discounts and £45 rooms at all Axiom Hospitality Hotels (yes, this includes our 4- and 5-star hotels in London!)
Yearly complimentary Axiom Xcape stayover after one year of service
28 days holiday including bank holidays (pro-rata for part-time) increasing by 1 day each year of service up to a maximum of 33 days
Discounts across retail, restaurants, events and more, through our Hapi Hub benefits portal
Access to our Employee Assistance Line to support your Mental Health and Wellbeing
A growing team with great training, progression, and promotion opportunity
Refer a Friend scheme
What will I be responsible for?
Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
Deal with guests promptly upon arrival and departure, as per SOPs for check in and out procedures.
Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area therefore ensuring our guests are assisted effectively.
Professionally and competently operate the telephone system in line with both operating and Core Standards.
Professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
Perform all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
Receive and process telephone and walk in reservations accurately.
Is this Receptionist role right for me?
To have an in-depth knowledge of the hotel and local area.
Results focussed with an overwhelming desire to succeed.
Advanced IT skills including Excel, Word, PowerPoint.
Highly self-motivated, confident, decisive and able to work with limited supervision.
Focussed on results and able to work under pressure and to challenging deadlines.
Having these core skills will put you one step further to joining Axiom Hospitality!
At Axiom Hospitality we offer our people a world of opportunity.
At Axiom Hospitality, we drive the performance of hotels in prime locations to deliver value to our investors and owners.
At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.
We are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.
Job Types: Full-time, Permanent
Salary: £11.50 per hour
Schedule:
- 8 hour shift
Work Location: In person
