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Receptionist

Responsible for ensuring members/guests receive friendly, attentive, and efficient service in the receptionist/concierge/reservation area. Performs a variety of administrative, reception, and concierge tasks for the clubhouse. Responsible for carrying out the philosophy and mission statement of Quail Ridge Country Club.

ESSENTIAL FUNCTIONS

• Greets all residents and directs inquiries to proper party.
• General office clerical duties as directed by Social/Activities Manager and/or Directors/Front of the House Managers.
• Assist Social/Activities Manager with responsibilities during season and to provide coverage for the front desk area.
• Must project a professional appearance and attitude.
• Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks.
• Expedites incoming calls in a pleasant, positive and professional manner.
• Assists members with copy and fax machine. Insures member/renter is billed properly for charges which occur from use of office machines.
• Ability to use all office business machines.
• Assist with copying and distribution of all club related communications.
• Proofs and assists in compilation of calendar events and monthly newsletters.
• Maintain ala carte reservation system in an accurate manner.
• Answer/receive and book restaurant reservations for dining rooms and reservations for organized events.
• Responsible for call backs to confirm reservations and proper attire prior to events.
• Taking and arrange "to go" orders from members.
• Assist directors/managers with marketing flyers and other signage.
• Handles member complaints and reports the problem to manager on duty to prevent reoccurrence.
• Responsible for high standards of cleanliness of assigned areas.
• Attentive to all member requests and inquiries.
• Interact with residents in a courteous and professional manner.
• Report all safety issues to Manager, immediately.
• Assisting with any setup duties prior to shifts.
• Adhere to all service standards.
• Able to lift up/move to 25 lbs required.
• Keep a clean and workable area at all times.
• Follow policies and procedures.
• Punctuality and a good attendance record are expected.
• Perform any other duties and/or tasks that may be assigned.

Knowledge Skills and Abilities

• Ability to read, comprehend, and speak English.
• Ability to reach, bend, stoop, stand and push, pull, move, and lift items weighing up to 25 lbs.
• Must be guest service oriented and able to ensure our guests/members are handled with the utmost courtesy and professionalism.
• Must have the ability to effectively communicate with guest/members and co-workers.
• Able to work a flexible schedule as needed.
• Adhere to Quail Ridge dress and grooming standards.
• Adhere to Quail Ridge emergency procedures.
• Ability to stand for long periods of time without sitting or leaning.
• Must possess good communication skills.
• Ability to follow directions accurately.
• Good interpersonal skills are required to present a congenial and helpful attitude.

Education and experience

• High school degree and/or equivalent preferred.
• Good interpersonal skills are required to present a congenial and helpful attitude.
• Ability to type at least 40 wpm; computer knowledge in the areas of Word, Excel and Publisher.
• Must possess good grammatical skills, as well as, have knowledge of correct business writing formats.
• Experience in the hospitality industry (hotel, restaurant, or country clubs).
• Able to lift/move up to 25 lbs required.
• Previous receptionist experience required.
• Previous hospitality experience preferred.
• Computer experience required.

Apply on our website at:

https://quailridgecc.applicantpro.com/jobs/

http://www.quailridgecc.com/

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