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Job description

Be part of the future of leisure in Peterborough!

Vivacity (Peterborough Limited) is excited to be moving forward in the next phase of its journey as part of Peterborough Limited and we need the best people to help us grow. Our new management structure will enable us to develop our leisure facilities across Peterborough to offer our customers a great experience and succeed on our mission to Keep Peterborough Active.

Shifts:

Monday 0615-1515, Tuesday 1545-2215, Wednesday 1515-2215 and Friday 0615-1545 all at Regional Fitness and Swimming Centre.

Key responsibilities:

• To provide high quality customer service via reception, face to face telephony, and electronic communications, and to support customer contact to any areas of the company.
• To provide a professional front of house service at Vivacity sites. ensuring that customers and visitors receive the best possible service.
• To act as first point of call to customers and visitors as receptionist fulfilling all reception duties
• To always provide excellent customer service
• Dealing with customer enquiries, compliments and complaints relating to any areas of the business face to face, via telephone, email, letter, or similar in a professional, positive and efficient manner
• Providing information & helping to solve customer issues in an effective and timely way
• To be responsible for the collection of monies and cashing up in accordance with set procedures
• To operate the till systems, take and process payments and receipts
• Day to day liaison with site managers and staff, processing of documentation, disseminating relevant information and chasing outstanding queries.
• Use of various management system and databases
• Taking information from customers and entering it into the appropriate database
• General office duties i.e. filing, shredding, scanning, photocopying etc.
• To contribute to office and phone cover
• To carry out administration tasks as necessary
• To maintain a knowledge of services offered and confidently communicate them to customers
• To answer telephone calls promptly in a professional manner
• To record suggestions and/or complaints from members or visitors and inform the appropriate persons
• Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
• Able to travel to any Company facility and undertake work as necessary
• Any other duties as assigned
• Experience in delivering great customer service (E)
• Good working knowledge of Microsoft packages (E)
• Experience in providing admin support (D)
• Experience of cash handling (D)
• Ability to work flexibly and including evening, weekend and Bank Holiday working on a shift rota basis (E)
• Good data entry and typing skills (E)
• Experience in dealing with difficult customers (D)
• Ability to quickly learn new skills (E)
• Knowledge and ability to deliver professional services (E)
• Understand of the importance of Health and Safety (E)
• Understanding of the importance of Safeguarding (E)
• Understand of the importance of and commitment to Equalities and Diversity (E)
• GCSEs C grade or above (or equivalent) in English and Maths (D)
• A qualification in Customer Services (D)
• Effective interpersonal skills (E)
• A good telephone manner (E)
• A good team worker (E)
• Excellent verbal and written communication skills (E)
• A positive can do attitude (E)

Job Type: Part-time
Part-time hours: 30 per week

Salary: £10.42 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Free fitness classes
• Free flu jabs
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Referral programme

Work Location: In person