receptionist Pembrokeshire
Job description
This is an open-ended position for 16 hours per week.
Grade 4 - £21,189 for 16 hours per week equating to £9,162.81 pro rata.
At our Leisure Service facility, our primary goal is to ensure that every customer receives exceptional care and experiences the highest standard of customer service. We are dedicated to providing thorough information and clear explanations about the wide range of services available, ensuring that our customers have access to the best possible provisions.
Our commitment to customer care begins with our knowledgeable and friendly staff members who are always ready to assist and guide customers. They are well-versed in the diverse services we offer and can provide detailed information tailored to each customer's needs. Whether it's explaining the various fitness programs, describing the amenities of our swimming pool, or outlining the benefits of our wellness classes, our staff ensures that customers are well-informed and empowered to make the most suitable choices for their individual preferences and goals.
To maintain a seamless experience, we emphasize efficient management of our reception areas. Our dedicated team takes responsibility for overseeing these areas and adheres to established procedures to ensure smooth operations. They are trained to handle customer inquiries, manage bookings, and address any concerns promptly and professionally. By doing so, we create an atmosphere of professionalism, reliability, and trust, instilling confidence in our customers that their needs are being prioritized.
Our staff members are encouraged to engage with customers in a warm and personalized manner, fostering a sense of belonging and community within our facility. We strive to create an inclusive and welcoming environment where customers feel valued, respected, and supported throughout their leisure journey.
Safeguarding
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Support & Additional Info
- Please contact the Recruitment Team as early as possible if you're unable to apply online or require support by emailing [email protected].
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2022. The 2023 pay award is pending.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are essential. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.
