receptionist Tamworth, England
Job description
RECEPTION DUTIES Ensure an effective and efficient reception and signposting service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. To action all E-Consults as per practice protocol Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Receive requests for home visits ensuring careful recording of all relevant details. Action repeat prescription requests and ensure that they are ready for collection by the patient.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Open up the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. On closure ensure that the building is totally secured, internal lights and air conditioning/fans are off, and the alarm activated.
Monitor and maintain the reception area and notice boards. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the management team. This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice, and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
