Receptionist London, England
Job description
Parkour Generations is seeking a part-time receptionist to join our team. We are looking for a professional who is great at customer service and passionate about progressing their career forwards with a reception and sales role.
The successful applicant will working under the guidance of both the Gym Manager and the Operations and Memberships Manager, who will provide coaching in reception, membership management and sales.
Job: Receptionist
Location: London Parkour School
Responsibilities: Receptionist has the following responsibilities and duties in our company:
- Greet and welcome customers as soon as they arrive at the gym
- Support parents booking classes on our mobile app
- Support new customers looking to purchase a membership (£10 commission will be paid if a receptionist secures a new membership sale)
- Sign customers in on arrival on our booking system
- Uphold and enforce company policies
- Direct the kids to the appropriate seating area and advise parents on where to wait
- Answer incoming phone calls and reply to messages
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk
- Maintain regular cleanliness of facilities
- Address customer issues and complaints
- Meet regularly with upper management to stay informed on company issues
Qualifications: Receptionist should have the following skills, education and experience:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Hands-on experience with office equipment/tasks (e.g. emails, phone calls, text, booking systems, customer service)
- Availability to work evenings and weekends
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Multitasking and time-management skills, with the ability to prioritise tasks
- Exceptional customer service attitude
- High school degree; additional certification in Office Management is a plus
About us:
Parkour Generations is a pioneering company dedicated to the teaching, development, and promotion of the discipline of parkour. With a global presence and over a decade of experience, the company is widely regarded as one of the world's leading authorities on parkour, offering expert training, events, and consultancy services to individuals, organisations, and communities worldwide.
Parkour Generations is committed to providing safe, progressive, and inclusive training programs that enable practitioners to develop their physical and mental capabilities, enhance their confidence and creativity, and deepen their understanding and appreciation of the discipline's philosophy and culture. The company works with clients from a wide range of sectors, including sports, entertainment, education, health, and urban planning, to help them harness the transformative power of parkour and incorporate it into their own practices and programs.
At the heart of Parkour Generations is a deep respect for the history, values, and principles of parkour, as well as a passion for exploring and pushing the boundaries of what is possible within the discipline. The company's team of world-class coaches and experts draw on their own extensive experience as practitioners, as well as their diverse backgrounds in fields such as acrobatics, martial arts, dance, and physical therapy, to provide a rich and dynamic learning experience that is tailored to the needs and aspirations of each individual or organisation.
Compensation: Parkour Generations will provide the following compensation:
- Salary: £13.10 per hour
- Hours: 4-8pm, Wednesday to Friday and 9.30-1.30pm Saturday / Sunday
- Full gym membership at all Parkour Generations facilities
- Unlimited access to all PKGen classes outside of working hours
- 25% discounts on ADAPT and Parkour Fitness education courses
- Free Parkour Generations Uniform
- Free access to PKGen UK and international events and seminars
- PKGen Team social events, etc.
Job Types: Freelance, Part-time
Part-time hours: 16 per week
Salary: £210.00-£250.00 per week
Benefits:
- Employee discount
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person
Application deadline: 18/09/2023
Reference ID: PKS.REC.REPLACEMENT_STRINGB
Expected start date: 01/10/2023
