Receptionist London, England
Job description
Salary: Up to £30k dependent on experience
Location: Central London, W1
Contract Type: Permanent
Hours: 40 hours per week, Monday - Friday
Reporting to: Workspace Manager
Requirement: Flexibility to cover holidays/annual leave/early, late starts
Overview:
To greet and direct all visitors and customers, manage meeting room bookings, maintain the security of the site and support the site facilities manager in delivering facilities services
Main Responsibilities:
- Welcome and greet all visitors and customers
- Handle and direct incoming calls
- Handle incoming and outgoing post
- Deal with enquiries that arise
- Arrange any transport requirements
- Handle the Fire Phone and support the FM/FEL as per the Fire Emergency procedure
- Maintain security by controlling access and following company procedures
- Order stationary and maintain stock levels
- Create and issue identification cards
- Support facilities admin requests
- Manage room booking requests
- Booking all external visitors to site through Envoy system
- Support booking in contractors for reactive works (call-outs, breakdowns).
- Support Workplace Manager on administration tasks.
- Support client event set up.
Knowledge & Experience required:
- Proven reception and administration experience
- Exceptional written and verbal communication skills
- Professional and friendly manner
- Competent in Microsoft packages
- Experience in customer focused environment
- Very good interpersonal skills, pleasant and approachable manner
Competencies
Core Competencies
- Initiative
- Communication
- Team player
- Situational sensitivity
- Customer focus
- Organised
- Flexible approach to working hours
- Networker
Functional competencies
- Ability to Learn
- Communication Written & Verbal
- Team player
- Customer focus
Technical Competencies
- Competent in MS packages
Note: This job description is not exhaustive You should be aware that you will be required to perform duties other than those for which you are primarily employed This job description may be changed at any time by the company in line with requirements, any such changes will be discussed with the jobholder
