receptionist Banbury, England
Job description
You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient arrival times and safety information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner. The candidate must ensure all reception tasks are completed accurately, to ensure patients are attended for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff.
You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post. You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.
You will work in a busy patient centred department as part of an administration and clerical team with good peer group support and with appropriate training provided as necessary. Please note that this post is subject to a 6 month probationary period.
