Location Description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

At the Mercure Oxford Eastgate Hotel we are recruiting for a Experienced Reception Supervisor to join our excellent front office team.

We are looking for someone with a friendly, warm personality, someone who is enthusiastic and is keen to help our guests, will be well-presented and confident, whilst understanding the heritage of our unique properties

We want you to be focused on providing excellent customer service to all our guests and customers, delivered with passion and a smile. Our values are Loyalty, Integrity, Versatility and Excellence and we strive for all our team member to flourish in our hotels.

The Role

• To act as a hotel ambassador at all times as you will be representing the brand and the company.
• To comply with all Security and Health & Safety policies.
• Eye for detail, have the ability to maintain high standards, be receptive to training and coaching
• To have the ability to work under supervision, be polite and helpful to both colleagues and guests, have good communication skills, be friendly, enthusiastic and willing to learn.
• To have good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele. Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
• To act upon guest feedback to continually improve our experiences.
• To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation office best practices.
• Support the Reception Manager with the operation and management of the front of house department.

Troo Benefits

Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavors and make your taste buds dance with delight.
Mind-Blowing Employee Discount Rates: As a Troo team member, you get exclusive access to unbeatable travel discounts.
Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Perk Box.