receptionist San Diego, CA
Oncology Associates of San Diego
Full Time
San Diego, CA
45775 - 35811 USD ANNUAL Today
Job description
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Objective: The Patient Services Representative greets all patients and visitors upon arrival, providing excellent customer service. The position performs complex duties requiring judgment and discretion, following established procedures and guidelines.
Responsibilities/Essential Functions:
- Greets all patients and visitors in a timely and courteous manner, providing a high level of customer service. Acts as a resource for all inquiries related to Practice services/departments.
- Ensures patients are properly registered for visits. Verifies and updates patient information, including demographics and insurance information in appropriate computer programs. Notifies appropriate department(s) of patient’s arrival, in a timely manner.
- Collects co-pays and patient balances due for each visit as required utilizing tact and diplomacy.
- Scans patient insurance cards into system and effectively communicates updated information to Financial Counselors and Authorization Specialists.
- Accurately schedules and reschedules appointments for physician and nurse practitioner visits as requested by providers.
- Answers multi-line phone promptly and courteously, directing calls to appropriate destinations.
- Maintains cleanliness of lobby and front desk area throughout the day.
- Maintain a high level of confidentiality for patients in accordance to HIPAA standards.
- Promotes and contributes positively to inter-departmental issue resolution.
- Effectively completes other duties and projects as assigned.
- This job description is not designed to cover an exhaustive list of duties. Other duties may be assigned and activities may change any time with or without notice, as applicable. Furthermore, job descriptions do not establish a contract or change the at-will nature of employment.
Experience, Qualifications, Education
- High school diploma or GED required.
- 3 Years of receptionist experience in a fast-paced health care organization.
- Infusion and/or procedure scheduling experience preferred.
Required Knowledge, Skills, and Abilities
- Thrive in a busy fast paced environment.
- Establish and maintain professional and productive working relationships with providers and coworkers.
- Excellent verbal and written communication skills. Ability to communicate effectively orally and in writing with tack, objectivity, sensitivity, and good judgement when interacting with patients, referring offices, providers, and coworkers from diverse backgrounds and cultures.
- Proficiency in computer processing functions, software and other standard office equipment.
- Ability to effectively work, collaborate, and prioritize tasks independently and in a team environment.
- Ability to calmly and professionally resolve issues with diplomacy and tact.
- Strong organizational skills.
- Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus.
- Hearing acuity to converse with staff and customers in person and by phone.
- Ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time.
Working Conditions:
This position functions indoors in a medical/business environment. Employee will be exposed to moderate noise levels and interruptions. Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers. Ability to sit for hours at a time. Employee will be exposed to moderate noise levels and interruptions.
Travel:
Travel between local offices when necessary.
Oncology Associates of San Diego
www.oncologysandiego.com
San Diego, CA
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
