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Job description

Are you organised, sociable and looking for a fun & rewarding career?

• Excellent rates of pay ranging between £23,000 – £25,520 per annum.
• Working 42 hours per week over 5 days
• Generous accommodation & meal package (optional)

Newby Wiske Hall is our newest activity centre nestled in the heart of stunning countryside in North Yorkshire. We are searching for an incredible GUEST SUPPORT ASSISTANT / RECEPTIONIST to join the team at this exciting new location.

Since 1975, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have an incredible adventure at PGL.

Reporting to the Guest Experience Manager, you’ll often be the first friendly face our visitors meet, so it’ll be your responsibility to provide a big PGL welcome and exude friendliness and professionalism at all times. We’d like you to be responsible for supporting all our guests before they arrive, on their first day and right the way through until they leave us with any questions, queries or problems they might have whilst staying with us.

Is this you?

You’ll need great interpersonal skills to assist and engage with our guests, problem solving ability and first-class organisational skills.

We’re looking for individuals with three or more months experience within a customer facing role, and IT literacy in Microsoft packages. Experience of working with young people and/or a residential setting is a bonus, but not essential for this position.

The package

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
• Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
• Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan

#HOSPOG

Job Types: Full-time, Permanent

Salary: Up to £25,520.00 per year

Schedule:

• 8 hour shift

Application question(s):

• Do you have the right to work in the UK? Yes / No
• To work with children and young people and live residentially on one of our centres, we need you to be at least 18 years old. Are you or will you be at least 18 by the time you work with PGL? Yes / No
• Do you have experience of working with children? Yes / No
• Have you worked in the outdoor industry before? Yes / No
• Do your hobbies/interests include outdoor activities? Yes / No
• Do you have experience working in a customer facing role? Yes / No
• Do you have a disability where we will be required to make a reasonable adjustment to support you with our recruitment process? Yes / No
• Do you have any unspent criminal convictions or cautions (excluding youth cautions, reprimands or warnings) under the Rehabilitation of Offenders Act 1974? Yes / No
• Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? Yes / No
• In addition to the DBS/PVG checks (criminal history checks) you must also declare if you are disqualified from working with children. If you think that you may be disqualified, you can email Ofsted at [email protected]. Are you disqualified from working with young people under the Childcare (Disqualification) Regulations 2009? Yes / No
• Are you on the Children’s Barred List (previously known as the ‘List 99’ check) barring you to work with children or young people? Yes / No

Work Location: One location