Receptionist

Receptionist Nottingham, England

Nottingham University Hospitals NHS Trust
Full Time Nottingham, England 22383 GBP ANNUAL Today
Job description

Band 2

Main area
Ambulatory Care - Admitted Care
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday between 06:45-17:00)
Job ref
164-5612662
Site
Queens Medical Centre
Town
Nottingham
Salary
£22,383 yearly
Salary period
Yearly
Closing
Today at 23:59

Job overview

This is an exciting opportunity for a Ward Receptionist to join a friendly and hardworking team that are dedicated to the delivery of high quality safe care. The post is based on the new Queens Admissions & Discharge Unit (QADU), based at Nottingham University Hospital, Queens Medical Centre Campus.

As the Ward Receptionist, you will be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person, you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment with the ability to work under pressure and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times and promote the Trust's values & behaviours.

Main duties of the job

In addition to the above summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using hospital systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training, the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, tracking patients through the unit from arrival to discharge, and preparation of patient notes in readiness for their treatment.

The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Strong communication and a professional telephone manner are essential.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

We pride ourselves on being a supportive team and always strive to do our absolute best for our patients. We endeavour to work as an efficient and quality service; and the ward receptionist is an integral part of the team.

We have a team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage development in line with Trust policy .

We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve our vision and deliver care that reflects the values and behaviours of the team.

Detailed job description and main responsibilities

Please read the attached Job Description and Person Specification for further details about the role on offer.

Person specification

Training & Qualifications

Essential criteria

  • Good Standard of Literacy, Numeracy and IT skills

Experience

Essential criteria

  • Customer Service Experience
  • Experience of team working

Desirable criteria

  • Experience of working on a reception desk

Communication & Relationship Skills

Essential criteria

  • Strong communication skills
  • Ability to build strong working relationships with staff at all levels

Planning & Organisation skills

Essential criteria

  • Able to organise own workload following a period of induction
  • Ability to work flexibly

___________________________________________________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

Receptionist
Nottingham University Hospitals NHS Trust

www.nhs.uk
London, United Kingdom
Amanda Pritchard
$5 to $25 million (USD)
10000+ Employees
Government
Insurance Carriers
Insurance
1946
Related Jobs

All Related Listed jobs

Senior Care Assistant - Care Home
Barchester Healthcare Compton 14 - 0.00 GBP hour Today

ABOUT THE ROLE
As a Senior Care Assistant at a Barchester care home, youll look after the different needs of our residents to...

Customer Support Advisor
Orbit Group Coventry, England 23919 GBP ANNUAL Today

You will be handling inbound calls from customers and managing to support customers dealing with noncomplex repairs, or basic tenancy queries.

receptionist
Holiday Inn Newcastle upon Tyne, England 20768 - 18536 GBP ANNUAL Today

Job Ref: CG9409
Branch: Holiday Inn Jesmond
Location: Holiday Inn Jesmond, Newcastle Upon...

Microtricity Team Leader
Ecotricity Group Limited Stroud, England 24000 - 28000 GBP ANNUAL Today

The department itself is a fast-paced environment, dealing with all aspects of the Feed in Tariff from metering & billing, to home moves & general service.

Team Member- Northampton
Popeyes Northampton Northampton, England 19489 - 22287 GBP ANNUAL Today

Well, as a restaurant team member, you will have the opportunity to be part of a dynamic and fast-paced environment, where you will interact with customers and