receptionist Plymouth, England
Job description
A team member providing administration and clerical support to the Physiotherapy Department. To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner, referring to Line Manager or senior staff for advice when appropriate. Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate. To arrange appointments for physiotherapy clinics in an efficient and timely manner.
With support from line manager, to prioritise own workload including management of appointments and waiting lists, collection of statistics. Maintain up-to-date diary for the physiotherapists, particularly outpatient staff in order to effectively manage physiotherapy clinics. Maintaining an accurate filing system to ensure swift retrieval of documentation and information. Assist with the tracing of patient notes and x-rays using the Patient Information Management System (iPM).
To be responsible for ensuring that senior staff are aware of any training requirements that you might have to allow your Continued Professional / Career development. To attend when possible appropriate training and development opportunities To be aware of and to follow the Health and Safety at Work Act, Security Policy and all other policies relating to Plymouth Hospitals NHS Trust. To undertake other reasonable duties at the discretion of the Physiotherapy Office Manager or a member of the clinical support services management team. To bring defects in equipment to the notice of the Physiotherapy Office Manager / Deputy Service Line Manager, Therapies and take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.
To report any incident to self, staff or patient to the Physiotherapy Manager and ensure that the correct form is filled out and action is taken concerning the incident. To be involved in the formal staff appraisal scheme as an appraisee. To undertake duties in line with the Trusts Information Security and Control Policy, respecting the rights of patients, fellow staff and the Trust for information not to be passed on or made available to those without a need to know.
