receptionist Cromer, England
Job description
Based in seaside town of Cromer on the North Norfolk Coast, Cromer Hospital is part of the wider Norfolk and Norwich University Hospital Trust and is looking for an enthusiastic individual to join our Outpatient Reception Team
Cromer Outpatients hosts clinics for specialties including Dermatology, Gastroenterology, Endocrinology, Neurology and Nephrology to name a few. It is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do.
If you are looking for a role that provides you with the opportunity to show off, you’re caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!
We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.
Monday to Friday up to 36 hours available
Interview date: 4th August 2023
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be important.
The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust.
A versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.
The receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System, observing the rules of ‘real time data entry’. All aspects of this role should be carried out in line with the Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To provide a support service to the technical, secretarial, medical, and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
