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Job description

An exciting opportunity has arisen for a motivated, enthusiastic individual to join the Rheumatology team, working as a Ward Clerk/Receptionist for the Day Case Unit/Rheumatology reception.

We are looking to appoint a self-motivated, enthusiastic person who is able to work on a busy reception area whilst providing high quality administration support to the nursing team on the Day Case Unit.

The successful candidate must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending the department.

Applicants must have some IT and PC skills, knowledge of PAS (Patient Administration System) would also be advantageous.

The post holder will be responsible for providing an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Rheumatology Department.

To be responsible for accurately in-putting, updating and amending all patient related information on to the computerised Patient Administration System (PAS) and SOLITON radiology system. This will include attending and discharging patients attending Rheumatology clinics and patients attending the Day Case Unit.

The post holder will be required to work closely with the Day Case Nurse Manager to ensure patients are booked appropriately for their rheumatology specific infusions within specific timescales and that patient notes are prepared in time for their admission. This involves printing of patient labels, wrist bands and ensuring the correct documentation is prepped and that the prescription for their treatment has been processed.

To carry out this role applicants will have the following skills/qualifications to carry out this role:

• Good standard of education
• NVQ 2 in administration or equivalent
• OCR 1/2 in Word-processing & Text processing
• Previous customer care experience
• Excellent interpersonal skills
• Use of the PAS (Patient Administrator System) along with health records experience.
• Previous experience in a similar role
• Ability to respond effectively to working alone and as a team member

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities