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We are recruiting for a Front of House Receptionist and Reception Supervisor

About Nesta

We are Nesta, the UK’s innovation agency for social good. We design, test and scale solutions to society’s biggest problems. Our three missions are to give every child a fair start, help people live healthy lives, and create a sustainable future where the economy works for both people and the planet.

For over 20 years, we have worked to support, encourage and inspire innovation. We work in three roles: as an innovation partner working with frontline organisations to design and test new solutions, as a venture builder supporting new and early stage businesses, and as a system shaper creating the conditions for innovation.

Harnessing the rigour of science and the creativity of design, we work relentlessly to change millions of lives for the better. Find out more at nesta.org.uk .

The role

The Building Management team is looking for a Front of House Receptionist and a Reception Supervisor to join them. You will be working alongside the Building Management Team, taking ownership for the front of house environment and delivering a first class reception service to clients, staff and visitors. Being the face of 58VE providing an exceptional experience to each and every person to enter the building.

You will be responsible for a broad range of reception tasks including:

For both roles:

• Providing exceptional customer service to tenants, guests and visitors.
• Demonstrating a working knowledge of all tenants within the building.
• Ensuring calls are answered effectively and timely and redirected to the appropriate 58VE tenant in a comprehensive and clear manner.
• Adhering to the visitor management system to ensure visitors and guests are managed in an efficient and safe manner.
• Manage the Reception email address working through the inbox thoroughly and logically, forwarding the email to the relevant departments and responding to messages in a timely manner.
• Deal with customer complaints politely and positively making every effort to quickly resolve at the first point of contact before referring to the line manager.
• Championing the proxyclick room booking system ensuring all staff and tenants are using correctly, as well as liaising on room set up arrangements and catering with the venue events team.
• Monitor the Reception area ensuring it is kept tidy and refreshed at all times as well as box/bags/deliveries free.
• Track receipt of courier deliveries and coordinate delivery collection. Sort and manage the outgoing and incoming mail.
• Assist the Building Management Team in ensuring colleagues and visitors comply with policies such as Health & Safety.
• Develop, implement, and improve administrative processes.
• Proactive & punctual approach to the working day. Ensuring all tasks are completed efficiently and in a timely manner, being ready to work when shift begins.
• Monitoring occupancy levels on tenant floors.

For the Reception Supervisor:

• Responsibility for the overall management of reception activities
• Responsible for team performing all duties in compliance with related legal/statutory requirements, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification
• Delegate authority and responsibility to team with supervision, accountability and review
• Maintain accurate records as directed
• Assist in the operational needs for our Events Venue whilst we look to enable the space

The person

• Demonstrable experience in a similar environment.
• Excellent communication skills both written and verbal.
• Attention to detail and ability to problem-solve effectively.
• High level of energy and enthusiasm to work under pressure and to prioritize requests in a demanding environment.
• Professional and punctual.
• Excellent organizational skills – able to maintain composure in a fast-paced team and able to multitask whilst working to tight deadlines.
• Ability to learn systems quickly.
• Passion for high standards of customer service.
• Excellent interpersonal skills including the ability to develop rapport quickly.
• A self-starter prepared to roll their sleeves up and help with whatever task is thrown at them and who thrives on being a team player.
• Shows energy and enthusiasm in everything they do and is flexible and adaptable
• Have a proactive approach, and confidence to suggest and organise better ways of working.
• Sense of fun with a positive outlook.
• Can quickly grasp complex issues and ideas and analyze environments.

What we offer

Salary: circa £30k for Receptionsist level and circa £36k for Reception Supervisor level (subject to seniority and experience) plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more

Location: This role is onsite and based in Blackfriars, Central London

Term: Permanent

Hours: This is a full-time role, the working hours are split shift: 7am – 4pm & 10am – 7pm (including lunch breaks)

Making an application

To apply for this role, please submit your application before 8:00am on the 22nd of August 2023.

Interviews will take place w/c the 28th of August 2023.

At Nesta, we believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results.

We want our workforce to represent the diversity of the people and communities we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

This means that when we are recruiting, we actively seek to reach a diverse pool of candidates. It also means that we are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.