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Job description

We are looking for a friendly, motivated receptionist to work in a busy NHS and private dental practice in Blackpool. We are open 6 days a week, so availability on a Saturday is a must.

Receptionist experienced is preferred but not essential as training will be provided.

Key accountabilities

Performance ·

• Take ownership of the daily and weekly tasks to be completed by the reception team
• Support the promotion of patient choice through asking patients to complete Dental Histories and provide information about products, services, promotions, available finance options and oral health products
• Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

People ·

• Build and nurture great working relationships with the Clinical team
• Be actively involved in the smooth running of the practice by working well with your practice team
• Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process ·

• Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
• Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
• Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
• Always adhere to mydentist policies and procedures

Patients ·

• Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
• Accurately update and protect patient information including on the patient electronic database
• Book next appointments before the patient leaves and action reminders including courtesy calls

Key Performance Indicators

Performance ·

• Achievement of Oral Health Products target
• Smile checker completion
• Debt in line with practice target
• Open courses in line with practice target

People ·

• Attendance and timekeeping meets required standards
• Engagement with GPTW and Your Voice activities

Process ·

• Maintain SMART diaries
• Adherence to cash management procedures
• Daily EDI and claims management
• Issuing of Patient recalls

Patients ·

• Friends and family response rates meet contract requirement
• NPS and friends and family score at Practice level (meets practice targets)
• Telephone answering meets practice target
• Daily updating contact information for failed SMS / E-mail patient communications
• DNAs in line with practice target

Person Specification ·

• Caring and compassionate
• Excellent interpersonal skills including a professional and welcoming telephone manner
• Excellent organisational skills in order to manage multiple tasks and process timelines · Demonstrates flexibility
• Able to build strong relationships with the Practice team
• Excellent verbal and written communication skills
• Willingness to learn about all products and services offered
• Ability to use IT and operate a computer based systems, experience of using R4 desired

Job Type: Permanent

Salary: £10.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Hand sanitising stations, PPE provided, screens on reception, patient screening prior to arrival, full covid SOP compliance

Work Location: In person