Find More Than 10K+
United Kingdom Jobs

This is an entry-level clerical position in the Sales Area. The position is responsible for receiving and directing telephone calls, customers and visitors to the appropriate staff member; receiving, sorting and routing incoming mail and faxes; and processing and dispatching outgoing mail. This position is also responsible for data entry of new customer information.

Work Schedule: Monday-Friday from 8:00 AM to 5:00PM, Saturdays must be available.

Responsibilities for the role?

• Receives and relays incoming, outgoing and internal calls through a telephone console in a professional and friendly demeanor. Forwards calls to appropriate staff member or department.

• Supplies routine telephone information such as hours of operation, address, directions and other information. Answers routine caller questions. Refers non-routine inquiries and/or difficult callers to designated staff member.
• Takes and delivers messages by obtaining caller’s name, telephone number and purpose of the call or transfers call to voice mail, if staff member is unavailable or cannot be located.
• Greets and assists on-site customers and/or visitors, determines the nature of business, and announces visitors to appropriate staff member. Maintains the visitor log. Ensures that visitors feel welcome and are promptly directed to the appropriate person for assistance.
• Inputs information into database system for new customers.
• Receives, sorts (by location, floor, department, etc.), routes and tracks incoming mail, packages, and samples.
• Issues labels for outgoing mail and ensures boxes are prepared.
• Ensures that the showroom is maintained in a neat and orderly fashion throughout the business day. Reports any maintenance issues to appropriate area.
• Processes “express/overnight delivery", registered and special delivery service requests, and maintains appropriate receipts. Schedules and confirms all deliveries.
• Provides clerical support to the Sales Area, as needed.
• Receives payments via credit card (online) or wire transfers thru the system and our accounting Department and post in the correct orders.
• Opens a sales order when the product in the hold order.

Requirements for the role

• One to three years receptionist, general office or customer service experience in a high volume, fast paced environment.
• Ideal candidate must have also Cashier experience
• High school diploma, GED or equivalent required. Associate’s degree in business administration or similar field preferred.

• Excellent interpersonal skills to interact with customers, visitors, vendors and co-workers

• Excellent verbal and written communication skills. Ability to project a courteous and patient image over the telephone and in person.
• Bilingual skills (English and Spanish) are A PLUS .
• Excellent organizational skills with ability to handle multiple priorities, adjust to sudden changes in workflow, and meet demanding deadlines. Must be detailed oriented.
• Knowledge of basic office equipment with ability to utilize a personal computer with word processing, and spreadsheet software.