Receptionist United Kingdom
Job description
Job description
We are looking for two more lovely Receptionists to join our small and friendly team. Experience in a customer facing role is preferred, but not essential. A good telephone manner, IT skills and customer service experience will be an advantage.
Working hours are generally an 8 hour shift between the opening hours of 8am and 8pm. The number of working days is negotiable, but can include a half day(s) and some Saturdays on a rota basis. The non-working days will need to be flexible as these can change week by week. Rota's are written up to one month in advance.
The Work
- Answering the telephone, booking appointments and processing vaccination and health check records
- Serving clients at the reception desk, taking payments and assisting them with medication enquiries
- Accurately recording client and animal information on our IT system.
- Accurately advising on the use of, and dispensing, routine worming, tick and flea treatments.
- Ensuring that the client areas are presentable at all times in order to maintain our high standard of cleanliness.
The Person
To be successful and happy in our front of house team, you’ll need to enjoy working closely with other like minded people, who love to go out of their way to deliver exceptional customer care to all our clients and their beloved pets. You will need to share our values of being trustworthy, kind and progressive. You’ll also take the initiative within customer service and have caring and thoughtful communication skills. You’ll need good written and spoken English, a passion for people and, of course, a love for all animals.
The ideal candidate will have a positive approach to problem solving and be a supportive team player. Our veterinary hospitals are fast paced, busy environments, so at times you will need to multi-task, sometimes under pressure. There will be distressing circumstances, naturally, but these are far outweighed by the many happy ones and working in the veterinary world is very rewarding and provides the opportunity for wonderful job satisfaction.
About Us
Our team are all animal lovers who are passionate about their work. We take pride in getting to know our clients and their pets and are always happy to give informal advice. The wellbeing of our patients is at the centre of what we do; we always treat our clients’ pets as if they were our own.
The majority of our staff live locally and are respected in the community. Many are long-standing employees, with several boasting over 20 years’ service with us. Creating a safe working environment where all staff feel happy and respected is central to our culture. We all work together as a team to be the best we can to help our clients and their pets. Would you like to join us?!
How to Apply
If you meet the person specification, have the skills to do this job and would like to be part of our loving team, please complete an application form downloadable from our website www.moretonhallvets.co.uk or available through any of our surgeries. Your completed form should be sent to Nicola Rigden, The Practice Manager at Moreton Hall Veterinary Group, 2 Boldero Road, Bury St Edmunds, Suffolk, IP32 7BS.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Bury St. Edmunds, IP32 7BS: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Application deadline: 10/03/2023
Reference ID: NDR Rec 02/23
