receptionist Maui Meadows, HI
Montage International
Full Time
Maui Meadows, HI
42968 - 31380 USD ANNUAL Today
Job description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please
Click Here
to apply internally.Montage Kapalua Bay is recruiting for an On-Call Overnight Front Desk Concierge to join the team: Set beachfront atop picturesque Kapalua Bay, this 24 acre-resort is the ideal destination from which to enjoy all of Maui. At Montage Kapalua Bay, you will feel embraced by genuine island hospitality and authentic culture. At every turn, the spirit of Hawaii merges with your own to create pono — a true sense of balance and harmony — as you relax and enjoy all-suite accommodations, inspired cuisine, championship golf, water sports, and a 30,000 square foot Hawaii inspired spa.
SUMMARY
This position is responsible for providing information regarding both the resort and points of interest, while being polished and charismatic. This position combines both Front Desk and Concierge roles which creates a synergistic and seamless service for our guest.
Front Desk
Front Desk agents have 3 primary purposes, including, but not limited to
1) Greeting guests with a friendly and sincere welcome
2) Registering guests and handling cash
3) Maintaining proper record keeping for guest accounts.
ESSENTIAL FUNCTIONS
Greet guests upon arrival with a warm and sincere welcome and escort them to their rooms. Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue keys and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Concierge
The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Greeting guests with friendly and sincere welcome
- Providing information and assistance to guests regarding city and hotel attractions or points of interest
- Booking reservations for guests both within the resort and at outside facilities
- Properly logging guests requests and performing follow up with guests
- Familiarizing oneself with each day’s arrival and group activities
- Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
- Ensuring any incoming and outgoing packages are logged and delivered appropriately
- Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor
QUALIFICATIONS
- High school or equivalent required
- Bachelor's degree preferred
- Previous customer service experience required. Concierge and Front Desk focus and/or professional association preferred.
- Minimum of two years’ experience in an upscale hotel preferred
- Minimum of two years’ experience in customer service
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly and effectively adapt to using new software products
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Montage International
www.montagehotels.com
Irvine, CA
Alan Fuerstman
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Hotels & Resorts
2002
