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Receptionist

Monday - Friday 40 hrs per week

Salary £22,700

Main Duties

General:

• To represent Signature and Network Rail in a proficient, professional and personal manner at all times.
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all guests and Network Rail clients with any reasonable requests.
• Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
• To report any faults or health and safety concerns to the relevant person or department.
• To comply with Signature standards for absences/ sickness.

Reception:

• Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
• To sign in visitors, issuing the health and safety brief.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Receiving daily parcel deliveries and ensuring the recipient is made aware.
• Proactively assisting with any client events.
• Keeping the front of house QHSE folder and documentation up to date.
• Complete online Fire Warden Training and supporting with site duties during a building evacuation.
• Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
• To provide training for new and temporary team members.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.

Security

• To remain constantly aware of security and report or act upon any suspicious event or person.
• To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.

Person Specification

Experience

2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

Skills and Knowledge

• Strong communication skills (both written and verbal).
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.

Education or Certification

• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent)