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Receptionist

Monday - Friday 40hrs per week

Location: St Vincent Street Glasgow

Salary: £22,734

Job objectives and responsibilities

Company Profile

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Standards

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

Main Duties

General:

• To represent Signature and Network Rail in a proficient, professional and personal manner at all times.
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all guests and Network Rail clients with any reasonable requests.
• Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
• To report any faults or health and safety concerns to the relevant person or department.
• To comply with Signature standards for absences/ sickness.

Reception:

• Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
• To sign in visitors, issuing the health and safety brief.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Receiving daily parcel deliveries and ensuring the recipient is made aware.
• Complete St Vincent Streets Site Inductions with new starters – Every Monday.
• Proactively assisting with any client events.
• Keeping the front of house QHSE folder and documentation up to date.
• Complete online Fire Warden Training and supporting with site duties during a building evacuation.
• Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
• To provide training for new and temporary team members.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.
• Making sure the kitchen area is clean and tidy throughout the day & evening.
• Checking meeting rooms are cleared down and ready for the following day.
• Making sure all milk, coffee and sugar is topped up throughout the day and always kept tidy.

Security

• To remain constantly aware of security and report or act upon any suspicious event or person.
• To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.

Person Specification

Experience

2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

Skills and Knowledge

• Strong communication skills (both written and verbal).
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.

Education or Certification

• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent)

Working within the Mitie values and behaviours

People - Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

• We treat all colleagues with respect

• We challenge people when they don't do the right thing

• We welcome advice from anyone that might improve what we do

• We are open and honest

• We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

• We work with each other to achieve the best for clients and for Mitie

• We share information to help colleagues succeed

• We build great relationships

• Our first response to requests will always be positive

• We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

• We support and encourage each other to develop

• We lead by example

• We set clear expectations

• We listen to and learn from others

• We learn from mistakes and incidents to prevent recurrence

Passion - Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

• We do good things for each other, the environment and the community

• We appreciate diversity and encourage it

• We demonstrate team spirit

• We are committed to doing things better and setting new standards in all that we do

• We take pride in what we do and have fun doing it

• We celebrate success and say thank you

Fresh thinking, we want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

• We bring new ideas to the way we do things

• We are willing to try new things

• We encourage and support innovation

• We consider things from other peoples' points of view

• We embrace new thinking and technologies

• We build health & safety into everything we do

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

• Use all work equipment and personal PPE properly and in accordance with training received.

• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;