receptionist Manchester, England
Job description
The Copthorne Hotel Manchester is seeking an experienced full-time Receptionist to provide a warm welcome, helpful and efficient service to guests
- Do you enjoy delivering excellent customer service?
- Do you enjoy helping people?
- Are you a great team player?
As Receptionist your key responsibilities include:
- Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
- Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard
- Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively
- To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.
We are keen to hear from applicants with the following:
- Previous experience in a quality hotel
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Experience of using a Front Office Management system, e.g., Opera
- Ability to work on a rota basis, including weekend work. Full-time position of 40 hours per week. Typical shifts are 07:00-15:30 or 14:30-22:00, as the business requires
About the Hotel:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you:
We offer a competitive benefits package including:
- Cash Health Plan cover option
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free/subsidised car parking
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible
… and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Types: Full-time, Permanent
Benefits:
- Free parking
Work Location: In person
Reference ID: FO_Receptionist
