Receptionist
Location – MMM Creative Studios, Acton

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

We are looking for a Receptionist to be based at our Merlin’s Magic Making (MMM) Creative Studios in Acton, London.

About the role...

Reception is a key area of our Studios, ensuring all visitors are welcomed, signed in and the building is secure. As well as providing excellent reception services on a day to day basis, you will support the Facilities team and all other figure production departments at MMM London. You will provide a prompt communication of reactive maintenance requests or critical H&S issues.

You will enjoy working in a fast paced and creative environment, you could be asked anything and are a key part of the MMM team! This is a full-time role with hours 9am to 5pm Monday to Friday and working on a job share basis will also be considered. Salary for this role is circa £23,000 per annum + Merlin benefits depending on skills and experience. Key objectives are...

• 
  To carry out all reception duties to an excellent standard.
  
• To assist management team during emergency situations.
  
• To support the Facilities Manager with onsite contractors.
  
• To work in conjunction with the Facilities Coordinator to make sure essential maintenance is completed on time.
  
• To take ownership of the Facilities email task list making sure any requests are dealt with in a timely and professional manner.
  
• To have good open communication with the facilities team.

About You...

• 
  Excellent telephone manner with proven receptionist experience in a creative office environment.
• Good working knowledge of Microsoft Office packages.
• Some knowledge of NetSuite and Concur would be preferable although not essential.
• Approachable with the ability to build good business relationships across the departments.
• Confident communicator with a fun and approachable personality.
• A keen eye for detail coupled with excellent organisational skills are a prerequisite.
• Resolving issues using own initiative, you must be able to think on your feet and outside of your role, reacting quickly and positively to produce the best possible results under pressure.
• You must be able to demonstrate a flexible and calm approach to work.

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 20 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Returning to work
As part of our approach, we welcome applications from people looking to return to work after a long career break.
We have an active Return to Work programme, which offers training, mentoring and more, to support with the transition back into working life. So, if you’ve been on a career break for any reason we can support you.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Find out what Colouring Artist Sophie has to say about working at Acton Studios:

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