receptionist Rochdale, England
Job description
**please note this position includes weekend work**
Please send CV along with cover letter to apply for this position.
We're looking for someone to be the public face of our spa, ensuring all visitors receive the warmest of welcomes. As a receptionist at Spa Naturel Fitness, you will be the main point of contact for our spa members and guests - you will be key to providing that fantastic first impression and sharing your knowledge of products and treatments and leisure club memberships!
Key responsibilities include:
· Delivering excellent customer service at all times
· Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
· Ensuring guests and members enjoy a relaxing spa experience.
· Meeting and greeting customers
· Offering guidance and assistance on the right treatments for the client’s needs
· Providing full knowledge of all facilities, treatments and products offered
· Assist with bookings and cancellations as per the company standard procedures
· Ensure excellent product knowledge and be ready to advise customers with any queries
· Membership sales tours and the sign-up procedure
· Understanding of computerised booking system and general procedures
· Administration duties as required
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
Skills required include:
· Well groomed
· Clear, Professional telephone manner
· Can do attitude
· Ability to use own initiative
· Ability to up sell
· Previous receptionist experience essential
· Knowledge of premier spa would be an advantage
· You must be a positive team player
If you think you have what it takes, please send along a CV and covering letter.
Rate of Pay - National Living Wage (based on age)
Job Type: Part-time
Salary: £7.49-£10.42 per hour
Schedule:
- 8 hour shift
Application question(s):
- are you available to work weekends?
- how would you get to work for 6am?
Experience:
- reception: 1 year (preferred)
Work Location: In person
