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Job description

Hotel Reception / Reservations
£11 per hour
Paddington Based
Must have hotel Opera experience

As receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Job Type: Full-time

Salary: £11.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Application question(s):

• Do you have Hotel Opera system experience?
• Are you immediately available to start?
• Are you available to interview in Paddington this week?

Experience:

• hotel reservations: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person