Receptionist Plymouth, England
Job description
Position title: Receptionist
Reporting to: Practice Manager
Location: Plymouth, Devon
The position:
The Receptionist, or what we call them: Director Of First Impressions is responsible for presenting the firm in a positive and professional light to all those that they come into contact with whether in person, on the telephone, or electronically. Ideally you will have a desire to provide first class customer service with the ability to make clients and visitors feel valued. We are looking for an individual who presents themselves in a professional manner and has a warm and caring approach.
If you have strong communication and relationship building skills and would like to continue to build upon your existing skills and experience, we would love to hear from you.
Technical skills & responsibilities:
- Greet clients / visitors and ensure they are well looked after
- Maintain appearance of reception / entry point
- Answer phone enquiries in an efficient and friendly manner and ensure people are connected to the appropriate person in the firm
- Take messages and forward them to the appropriate person in a timely manner
- Follow firm’s protocol for greeting visitors /clients – e.g. remembering their names, offering tea /coffee, knowing which partner they are to meet with, phoning taxis for them etc.
- Able to assist with general enquiries – knows the firm’s people and services
- Provide refreshments
- May be responsible for co-ordinating and administration of office procedures such as stationery supplies, photocopying, security, record keeping, banking, and filing
- Assist team with administrative duties and management of these tasks to completion
- Photocopying, faxing and scanning documentation in line with the firm’s procedures
- Managing diaries and booking of appointments when required
- Maintain systems, databases etc in line with the firm’s procedures
- Managing various property issues and liaising with contractors/suppliers
Qualifications/Skills & Experience/Personal Attributes:
- IT skills – Microsoft office
- Excellent phone manner and communication skills
- Experience in office procedures
- Experience running an impressive and professional reception and information service
- A positive approach with a desire to exceed client expectations
- Secretarial and office procedure skills
- Good time management skills
- Ability to co-ordinate multiple tasks
Key performance indicators:
- Efficiency of office procedures
- Quality of customer relationships
- Accuracy of work – databases, messages etc.
- Positive client feedback
- Appearance of reception area
- Knowledge of firms products / services and people
- Phone calls answered in a timely manner
- Manages time effectively
Benefits & rewards:
- Holiday entitlement starts with 25 days per annum (pro-rated) increasing by 1 day per year, up to a maximum of 30 days
- Entry into the Company Medical Health Insurance
- Study package for Professional Qualifications providing paid study leave and provision of a structured learning program
- Flexitime (in line with the Firm policy)
- Death in Service Life Cover of three times salary after three months of employment
- Team environment and culture
- Entry into the company pension scheme with employer contributions in line with Auto enrolment legislation
- Annual pay reviews
- Every other Friday afternoon off
- Childcare voucher scheme member
- Cycle to Work scheme member
- Free Employee Support and Care and access to Professional Counselling expertise for work and personal needs
- Career and family milestone awards
- Subsidised eye care
- Fun events
- Social events
- Treats
- Free tea and coffee
About the business:
As a firm you will see the values and passion we have to make a difference to our clients, that same desire and set of values apply to our team as well.
We have created a culture and DNA that is engrained in all of our team to create an environment where our team can thrive. Whether you have the goal of developing and forging a rewarding career or just excelling and enjoying the role you do, we want you to achieve this as much as you do.
Ultimately what makes our firm is its culture and DNA and ours is focused to have an IMPACT for you.
Come and join our team and take advantage of our “Joining Bonus”
For every successful candidate who applies for a role with us directly will receive a bonus. That’s right, your bonus will be 10% of your salary, paid after your first 12weeks. No terms, no targets, we just want you and your skills.
Web: www.markholt.co.uk
Email: [email protected]
Address: 7 Sandy Court, Ashleigh Way, Langage Business Park, Plympton, Plymouth, PL7 5JX
Call: (0)1752 220979
Job Type: Full-time
Salary: £16,000.00-£20,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Signing bonus
Work Location: In person
Reference ID: Receptionist
