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Ensuring the smooth operation of and the hosting and greeting of, arriving and returning passengers through our busy and fast paced Meet & Greet (M&G) and Valet (VIP) Reception areas. Welcoming the customers on arrival and assisting them on departure, all whilst providing a first class customer service. You will be expected to provide Reception and Valet support, ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times and enhance the customer experience, providing passengers with all required information for a safe and smooth onward journey. Accurately recording customer check in and return time details as well as recording vehicle observations for the purpose of revenue and damage claim protection.

Accountabilities

• Monitor and make full and accurate use of the operation’s mobile and desktop check-in / check-out booking systems including the capture of vehicle condition / issues on arrival and reporting any I.T. issues to the appropriate channels.
• Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximized in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
• Administer all returns ensuring the customers vehicles are available for collection on time to avoid customer waiting.
• Based on Arrival / Returns data, provide logistical and immediate decisions to ensure a successful operation, enabling the team to deliver ‘better than plan’.
• Co-ordinate the safe movement of customer vehicles where necessary including the utilization of operational drivers via direct and key room communications.
• Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements, as directed.
• To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service.

What can we offer in return? Great benefits, as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted. Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport’s capacity from 35 to 43 million passengers per year.

We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way.

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process

We’re committed to supporting the health and wellbeing of our colleagues in every aspect of their lives. This includes prioritising mental health, which is just as important as physical health.

We recognise that everyone experiences fluctuations in their mental health, and we are dedicated to creating a supportive, inclusive and caring environment where our colleagues feel valued and respected.

You can contact the team by emailing [email protected]