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Job Description

Summary:

Serves as the first point of contact for visitors and callers, greeting, assisting and directing callers, visitors, residents and other customers. Demonstrates the philosophy of the sponsoring Lutheran congregations, through upholding the LSS mission of “Older Adults Living Life to the Fullest”, core values and code of conduct.

Essential Duties and Responsibilities:

Answers phones directing callers, providing basic information, giving directions and taking and conveying messages.

Accepts various paperwork and deliveries and performs basic clerical tasks such as filing, typing, processing mail and processing work orders.

Follows all safety procedures and protocol as dictated by LSS policy, federal and state regulations and standard practice and reports all hazardous conditions, defective equipment and accidents or incidents to the supervisor immediately.

Qualifications, Knowledge, Skills & Abilities:

• High School diploma or GED required
• Ability to read, analyze and interpret general and professional documents.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one on one and small group situations.
• Basic computer skills, retrieving data and data entry and word processing.
• Must have patience and be willing and able to handle emotionally upset residents and family members.

Physical Activities, Demands & Working Conditions:

The physical activities, demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee will be required to sit for extended periods of time and will have extended periods of computer use.

A well-lighted and ventilated working area that has its own temperature controls system (air conditioning and heat). The noise level in the work environment is usually moderate. Willingness to work extra hours when required. Is subject to frequent interruptions.

his job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by LSS in accordance with applicable federal, state and local laws.