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Greets visitors, answers telephones and directs calls using professional customer service skills. Maintains current resident and staff listings in order to route calls and visitors. Provides clerical support for site managers and other staff as directed.

Job duties specific to this position:

• Greets participants and visitors upon arrival and provides direction and assistance. Answers general questions or locates proper source of information.
• Answers, screens, and routes telephone calls as necessary or takes messages when appropriate.
• Interacts tactfully and professionally with residents, families, visitors and other employees.
• Provides admissions materials to prospective residents. May conduct facility tours in the absence of admissions staff.
• Follows sign-in protocol for home care staff, visitors, volunteers and outside agencies.
• Monitors resident and visitor activity in waiting area relating to safety issues etc.
• Receives mail and deliveries. Routes appropriately.
• Delivers flyers, packages and other items throughout the building.
• Performs general clerical duties as requested by Resident Services Manager or other team members, including but not limited to scanning, copying, faxing or updating documents.
• Maintains current resident and staff directories.
• Weighs mail and provides postage as needed.
• Understands emergency procedures and can verbalize their role in the event of an emergency.
• Maintains confidentiality of resident information as dictated by state and federal regulations.
• Actively participates in special projects to promote quality service as requested.
• Adheres to service excellence by developing and maintaining positive respectful relationships with all customers, internal and external, to include residents, families, and team members, all staff throughout the organization and community partners; performs responsibilities according to the highest quality standards.
• Performs other duties as assigned.

Job expectations for all Loretto employees:

• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work.
• Attends and actively participates in required meetings and training sessions including reorientation.
• Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy).
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• High school diploma, GED or equivalent.
• Minimum two (2) years receptionist experience preferred.
• Excellent communication, interpersonal and customer service skills necessary.
• Professional telephone etiquette.
• Ability to be proactive and reprioritize tasks as appropriate.
• Knowledge of MS Office desired, with the ability to learn new software rapidly.

PHYSICAL REQUIREMENTS

• Walking: 20%
• Standing: 5%
• Sitting/computer: 75%
• Lifting: Occasional, up to 50 lbs.

• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!