Receptionist United Kingdom
Job description
Job opening criteria
The company
Longueville Manor is the 1st and only 5 red star Hotel in the Channel Islands. It is situated a mile to the east of St. Helier, the capital of the Island of Jersey. The island is fringed with miles of sandy beaches and is frequently blessed with the longest hours of sunshine in the UK. Set in 17 acres of parkland, this 13th century Norman manor house has been lovingly restored and run as a hotel by the Lewis family for over 75 years.
Today, the hotel has 26 double rooms, 4 suites and a 2 bedroom cottage, with a 3AA rosette restaurant, which enjoys a strong local following as well as an international reputation and is the only Relais & Châteaux member in the Channel Islands.
Job description
To ensure all guests receive a friendly, efficient and prompt service
Answer all calls, emails and queries quickly and efficiently
Maintain maximum information on guest profiles in Protel in line with GDPR
Endeavour to increase sales of all facilities eg cakes, champagne, flowers, food and beverage, island tours etc.
Type confirmation letters, menus, wine lists and any other requirements which might occur
Be aware of the day's arrivals and anything else happening, i.e. meetings, special guests etc
Ensure all departments have their relevant reports and are constantly updated with any changes that occur throughout the day
Handle all guest queries, complaints etc, referring to a senior member of staff if necessary
Take reservations and deal with any booking enquiries, ensuring all reservations are entered into Protel.
All records must be maintained accurately and filed appropriately in both Protel and on all documentation relating to each enquiry/reservation
Ensure all departures are charged correctly, balance both reception floats and balance banking at end of shift
Ensure all accounts are correct, with commission deducted and are properly addressed with the company name and address before ledgering
Longueville Manor are a family run business and that is our culture, we are a large family who care for each other, have a great work life balance and are flexible. We even close our hotels doors during the festive period December so that the team can spend it with their family.
Profile description
Experience in Reception is desirable, Must have excellent written and spoken English
