Receptionist

Receptionist London, England

London Women's Clinic Ltd.
Full Time London, England 24000 - 26000 GBP ANNUAL Today
Job description

Location: Harley Street

About us:

London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30 years’ experience. We also have regional centres in the South East, North East, and West of England, and Wales, giving patient’s local access to world-class fertility care. We are looking to continue to expand at a significant pace in the coming years and are seeking talented individuals who have the ability to be innovative and adapt.

We are an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from all suitably qualified persons.

About the role:

This is a front of house role, where you will be required to become the central point of contact between Consultants, Nurses, and our Patients.

Person Specification:

The successful candidate will be a professional and committed individual with relevant experience working in a front-of-house capacity, ideally within a private clinic/hospital; however, we would consider applications from individuals that have experience and a passion for patient/customer care within sales, retail or hospitality.

Job Specification:

  • Provide a professional and warm reception service to all patients of the London Women’s Clinic.
  • Maintain front of house and patient lounge areas throughout the day.
  • Ensure all patients sign necessary consent forms prior to undergoing any procedures at the clinic. Scan and file all documentation onto patient files.
  • Answer telephone calls in a professional and timely manner.
  • Deal with incoming calls, enquiries etc. Undertake any bookings as necessary in conjunction with the IDEAS system. Respond to all patient enquiries in a timely manner and send any appropriate information out.
  • Handle all payments for the clinic, process and log those appropriately, and be a gatekeeper for the finances of the clinic to ensure all patients pay on time and all payments due are taken. Provide accounts department with daily takings for banking.
  • Be a key point of contact throughout the patient journey, providing answers and support where required.
  • To work in conjunction with the Reception Manager and Operations Team - introducing and improving standards, procedures and activities within the clinic.

Knowledge/Skills/Experience:

  • Previous experience working with a client or patient database.
  • Excellent telephone manner
  • Minimum 1 years’ experience working in an administrative, support or front of house position.
  • Invoice processing/cashiering experience

Qualifications:

  • Bachelors Degree (preferable)
  • Keen interest in fertility sector/healthcare

Benefits:

  • 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
  • Life Assurance
  • Childcare vouchers
  • Learning opportunities
  • Pension plan

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Schedule:

  • 8 hour shift

Experience:

  • Front desk: 1 year (required)
  • Administrative: 1 year (required)

Work Location: In person

Application deadline: 11/03/2023

Receptionist
London Women's Clinic Ltd.

www.londonwomensclinic.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Related Jobs

All Related Listed jobs

Delivery Van Driver
Action Express Milton Keynes, England 9.5 GBP HOURLY Today

Has held a full current UK driving license for more than 3 years. Has previous experience driving a large sprinter style vehicle. Full uniform will be provided.

non title
Bad Girl Bakery Inverness, Scotland 20800 - GBP HOURLY Today

We're recruiting for front of house team to work across both our business Bad Girl Bakery and Good Girl Greengrocer

We’re looking for...

Machine Operator
Worksop 11 - 12 GBP hour Today

Machine operators take care of all machine-specific functions such as configuring the equipment, loading and operating the machines, and...

Delivery Driver - Vehicle Provided
Rowlands Pharmacy Bo'ness, Scotland 10.62 GBP HOURLY Today

You will be interacting with vulnerable individuals within the community, and it is essential that you understand the importance of building rapport with these

Software Developer
Barclays London, England 43923 - 95590 GBP ANNUAL Today

Ensuring that all activities and duties are carried out in full compliance with regulatory requirements. As a Barclays Software Developer, youll work directly