receptionist Leeds, England
Job description
Job summary
This role will be one of the first points of contact for our patients contacting LivingCare Group. We require an individual who is actively able to multi-task and maintain the highest customer service standards.
This role is responsible for the meeting, greeting, and processing our patients at our clinic this includes any follow up and patient correspondence in what can be a busy environment.
You will treat our patients as individuals showing the greatest respect, humility, compassion and warmth.
We want dedicated individuals who are keen to put our patients at the heart of everything we do.
LivingCare Group are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our private and NHS provision.
This role required to cover at each of our sites at Robin Lane Health & Wellbeing Centre (LS28 7DE), Fountain Medical Centre (LS27 9EN) and Thorpe Park Clinic (LS15 8GB)
Main duties of the job
Managing post clinic administration
Making onward referrals where required
Responding to enquiries over email
Managing patient booking follow up from clinics
Ensuring patient satisfaction
Admin related to patient appointments
Entering and fulfilling all SystmOne requirements
Ensuring all processes are completed for patients booking appointments with LivingCare
Keeping track on waiting times and escalating where appropriate
Any responsibility within the customer service function.
Overview of The LivingCare Group
We recognises the value of our staff team as our key asset and as such we invite you to not only join our business but to join our LivingCare Family.
We offer our employees a number of benefits and incentives, some of which include:
- NHS discount at a range of shops and restaurants
- Employee of the month SHINE rewards
- Parklife discounts (available to staff located in Leeds)
- Cycle 2 Work scheme
- Good value on-site restaurants, nearby shops and gym
- Free parking
- Birthday paid holiday
- Company Events
We believe in a great and positive work-life balance. We do this for our staff by offering:
- 28 days minimum holiday plus bank holiday
- Opportunities to work flexibly
- Social events including staff Christmas parties
- Quality working environment
- Bi-monthly staff newsletters
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Experience:
- Medical Receptionist: 1 year (required)
Work Location: In person
About LivingCare Health Services
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
