Job description

Spa Receptionist

£10.67 per hour

Lion Quays Resort - Oswestry

Primary Job Purpose:

An exciting opportunity has arisen for a Spa Receptionist to join our Spa Team. The successful applicant will support the Spa Manager and Assistant Spa Manager in achieving financial targets on a monthly basis, consistently delivering the highest levels of service to guests and keeping the team motivated.

Roles and Responsibilities:

· Ensuring the highest standard of cleanliness in all guest rooms and public areas

· Ensure a high standard of personal cleanliness and presentation, and hygiene is maintained. Including the use of Protective Clothing as necessary

· Be aware of maintenance issues and report to the Maintenance Supervisor /Facilities Manager

· Ensure that a satisfactory laundry service is maintained & dry stock and consumables are rotated and areas kept clean and tidy

· Stock levels and wastage to be kept to a minimum

· To undertake any other duties within the department when required

· Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSSH and Manual handling

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

· Friendly and informative

· Confident and approachable

· Excellent attention to detail

· Good organisational and communication skills

· Calm under pressure during busy periods

· Excellent customer service skills with confidence in speaking over the phone and face to face.

· Can use own initiative and problem solve

· Resilience and a calm approach when dealing with any guest issues

· Good time management and organisational skills

· Flexibility in undertaking other duties delegated by the Spa Manager and Assistant Spa Manager

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

· To focus on the guest experience at all times and continually strive to delight time after time

· To see each guest as part of a long-term relationship not a onetime event

· To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

· To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

· To encourage our team to contribute to excellent working conditions for all

· To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Share of Resort Service Charges on a monthly basis
• Access to wellness programmes
• Extra days holiday after 2 years

Job Type: Full-time

Salary: £10.67 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Oswestry: reliably commute or plan to relocate before starting work (required)

Experience:

• Receptionist: 1 year (preferred)

Work Location: In person

About Lion Quays Resort

Revenue: $1 to $5 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.lionquays.co.uk