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Are people, pets and positivity your thing? If so, we would love you to join our fantastic team across our 3 veterinary clinics in SW London as our new friendly Receptionist.

In this role you will be required to ensure our clients receive excellent customer service, advice and care for their pets across all 3 branches. You will be a vital part of the customer service relationship as you will be the first point of contact for new and existing customers. The role will require a love of animals, great administration skills, ability to multi task and a desire to get things done. You may be required to work at any of our clinics in Surrey and South West London, all of which are located close to great public transport links, so flexibility is desirable.

Main Job Roles:

• Welcoming clients and their pets upon arrival
• Delivering gold standard customer care at all times
• Booking appointments and follow up appointments using our EzVetPro Practice Management System
• Help to promote our Vet4life Family Plan so that pets are receiving their preventive healthcare regularly
• Keeping the front of house clean and presentable
• Administrative duties
• Completing and submitting pet insurance claims
• Debt management
• Liaising with clients regarding queries, appointment bookings and medication collections
• Processing food and medication orders made by the clients and the vet team
• Taking payments, cash handling and banking

Essential:

• Previous Customer facing experience (1 year minimum)
• Strong administration and organisation skills

Key Skills/Characteristics:

• Good communication and organisation skills
• Commitment to delivering outstanding customer care
• Polite and courteous
• Enthusiastic about animal care and pets of all shapes and sizes!
• Patient and diplomatic
• Team player
• Computer literacy (very important)
• GCSE Math C grade or above (or equivalent

Benefits:

• 25 days holiday plus all bank holidays and birthday leave
• CPD with the BVRA. Once completed you can become an Accredited Veterinary Receptionist and apply to become a Registered Veterinary Receptionist
• Pension scheme and contribution
• E-car salary sacrifice scheme
• Perkbox - Points given per month for purchases (eg. Free coffee, greggs, cinema ticket and more)
• Enhanced equal family leave*
• Enhanced sickness policy*
• In house CPD including lunch and learns
• Extensive learning and development programmes
• Progression opportunities
• Staff discount schemes
• Discounts with Petplan
• Employee Assistance Programme (EAP)
• Gym membership discount
• Cycle2Work scheme
• Eye care voucher
• Flu vaccine voucher
• Recruitment reward scheme

Hours:

40 hours per week with occasional weekend work. You will receive days off in the week for working the weekend days.

About Us

Vet 4 Life is a three-site small animal primary care practice based in Southwest London and Surrey. Our vision is to provide the very best, community-based, professional veterinary care in the Southwest and Surrey, where pets and their owners come first. Our committed veterinary team and well-equipped practices ensure we can tailor to any patient's needs with compassion, care and empathy.

Part of an amazing global family

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates