Receptionist

Receptionist Sutton Coldfield, England

Lea Marston Hotel
Full Time Sutton Coldfield, England 10.56 - 21882 GBP HOURLY Today
Job description

Paid overtime + paid breaks + incentive scheme + additional service-related holiday + free use of swimming pool and gym + golf, spa and food & drink discounts + free parking + hotel discounts + meals on duty + uniform + reward and recognition scheme + friends and family rates + training & development opportunities.

We are now recruiting a Receptionist to join our team at Lea Marston Hotel.

As a Receptionist, you are responsible for providing exceptional reception service to all guests at the hotel. We want a dedicated individual who oozes confidence and shows genuine sincerity for their team and every guest that walks through our doors.

We are looking for somebody with a outgoing personality who loves talking to guests and has a passion for giving amazing service!

Specifically, you will be responsible for performing the following tasks to the highest standards:

· Create and take advantage of sales opportunities in order to maximise hotel revenue.

· Welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.

· Answer telephones promptly and correctly to maximise business and minimise guest frustration.

· Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.

· Maintain good working relationships with colleagues in the reception area and other departments of the hotel.

· Take personal responsibility of situations to ensure a speedy resolution and follow-up to ensure guest satisfaction.

· Be able to be cross-train in other departments to develop individual potential.

· Take every opportunity to give excellent customer service to every guest.

· Have a flexible approach to the hours you are required to work and always work as a team.

If being a Receptionist at Lea Marston Hotel is the role for you, we want to hear from you!

Job Types: Full-time, Permanent

Salary: £10.52 per hour

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking

Schedule:

  • 8 hour shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Sutton Coldfield: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Receptionist: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Work Location: In person

Receptionist
Lea Marston Hotel

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