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Position: Receptionist F/M

Location: Laggan

Department: Operations

Contract type: Seasonal

Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.

What you will be doing

• Physically welcome customers for boarding and return formalities and for any other request.

• Participate in the establishment of daily and weekly departure schedules according to the information provided by the Neptune reservation software.

• Update the Neptune database daily with additional information on each customer/cruise.

• Inform customers about their itineraries and their cruise, share tourist information.

• Hand out satisfaction questionnaires to customers on their return from the cruise and collect them.

• Takes part in the organization of the reception desk and the relay between the quay and the reception.

What we are looking for:

• Fluent English essential.

• German and/or Spanish preferred.

• Thoroughness and punctuality.

• Excellent organizational skills, ability to manage priorities in the workload and responsiveness.

• Telephone skills.

• Able to pass on information to the manager in a timely manner.

• Proficiency in Microsoft applications (Word, Excel, Outlook);

• Participate in achieving the objectives of the base and the company, be customer oriented.

Advantage

• CEX Bonus (5% of gross annual salary, prorate)

• Take advantages from the group (Travelopia)