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Position Summary/General Description:

The Receptionist will maintain the front desk reception area while providing general administrative and clerical support to operations. The incumbent must be resourceful and have the ability to multi- task to effectively assist a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization.

Expectations:

• Adhere to Laguna Construction Company Core Values, Policies & Procedures.
• Act as a role model within and outside the organization.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently reports to work on time prepared to perform duties of the position.

Essential Duties & Responsibilities:

• Provide general administrative and clerical support for the front desk reception area (e.g., greet visitors and employees (customers) in a welcoming, friendly and professional manner both in person and telephonically, operate a multi-line telephone, maintain email correspondence, and process mail inclusive of routing mail to corporate and other sites).
• Provide support in the delivery of administrative and clerical services. Provide support to Field and Administration with day-to-day operations (e.g., make photocopies, file, maintain and process and electronic and hard copy documents, draft correspondence, arrange meetings and track deadlines).
• Adhere to and maintain familiarity with corporate policies and procedures and standard operating procedures.
• Gather data and generate statistical reports.
• Assist with administration of operations programs and coordination of events or programs and recommend resources, as needed.
• Assist with the presentation orientation or trainings, when necessary, and prepare training materials for various trainings.
• Communicate effectively both verbally and written (e.g., proper grammar, sentence structure, tense).
• Ability to be flexible and set priorities on work assignments while adapting to ever-changing directives, culture and expectations.
• Work under pressure, maintain flexibility and re-prioritize work assignments.
• Dress and present self in a professional manner.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provide information by answering questions and requests through various forms of communication (e.g. phone, email, correspondence, etc.).
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Complete operational requirements by assisting with the scheduling and assigning of administrative projects while expediting work results.
• Schedule and organize activities such as meetings, travel, conferences and department activities for all members of the department.
• Work independently and within a team on special nonrecurring and ongoing projects.
• Proofread documents for spelling, grammar and layout, making appropriate changes.
• File, research and retrieve information from operations records, manual and/or computer automated files according to established office procedures.
• Maintain confidentiality when dealing with business information and corporate records.
• Exercise tact, courtesy and initiative in handling routine problems.
• Work efficiently and accurately in an atmosphere of frequent interruptions.
• Build and maintain relationships with internal and external customers through sincere and meaningful interactions (e.g., learn customer names, smile, make eye contact and verbally greet guests, be responsive to inquiries).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• At all times maintain a courteous, positive, and professional working relationship with all personnel and the general public.
• Maintain regular and punctual attendance.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High school diploma or GED Certificate required.
• Minimum of one (1) to two (2) years of relevant work experience required.
• Construction industry experience - knowledge and understanding of contractor s estimates, project closeout and material clearance, a plus.
• Excellent communication skills, problem-solving skills, and critical thinking skills.
• Must be able to work in a small office environment with minimal supervision.

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to type 60-75 WPM accurately.
• Ability to operate a multi-line telephone system.

Essential Physical Requirements:

• Requires employee to hear, sit, talk, walk and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-80 lbs.

Work Environment (inside/outside):

• This job operates in a professional office environment with occasional exposure to hot/cold temperatures. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Requirements:

• Must successfully pass a pre-employment drug and alcohol screening.