receptionist Cornwall
Job description
We are looking for a passionate person who will fit with the culture of our company.
This means we are looking for a receptionist who is committed to providing exceptional customer service to our amazing client base.
Could you see yourself in this role?
Are you a people person?
Do you have a passion for good customer service?
Do you have a can do attitude?
Are you self-motivated?
Do you enjoy dealing with a challenge and getting results?
Do you relish working in a team?
Are you looking for a much needed change?
Have you answered yes then please keep reading for the job details and how to apply.
We are a large busy first opinion practice based over 5 small animal sites; we also have a 6th site which is designated to the large animal team. We provide high quality care for our lovely and dedicated client base. We are an RCVS Accredited (General Practice) and a Nurse Training Practice. We are looking for an enthusiastic person who believes in the importance of excellent patient, client and staff care as set out in our mission statement.
Aiming to become Cornwall’s leading provider of animal healthcare
Achieved through -
Being the most dedicated, professional team we can be
Caring about our animals, our clients, each other
Enjoying and taking pride in, what we do, who we are, where we work
While experience in the field of reception or veterinary work would be desirable, it is not essential as full training and support will be given. However, previous customer facing experience, a keen love of customer service and being able to prioritise and multitask is essential. There will be plenty of pets to greet every day while also helping to put their owner at easy while they visit one of our amazing teams.
We are offering a full time permanent contract, working 40 hours per week, but would consider part time applications. You would be working across all of our small animal teams, therefore access to your own transport is important. There will need to be flexibility from the successful candidates as the rota does vary and could be either working 5 days a week or 4 longer days with a day off each week. Your 40 hours will also include working 2 in 4 Saturday mornings 8.30 -1 pm, the bank holidays are shared between all of the reception team. This position is paid in line with NMW/NLW.
The rotas are published 6-8 weeks in advance with the Saturday and bank holiday rota published for the full holiday year.
We pride ourselves in offering good training and support for our reception team with:
· Further training and access to many CPD courses
· Holiday allowance- 6.6 weeks (inclusive on bank holidays)
· Uniform provided
Career development is encouraged with fully funded CPD and further qualifications are supported, such as The Accredited Veterinary Receptionist (AVR) Award as part of the British Veterinary Receptionist Association.
Please see link for more details. https://www.bvra.co.uk/courses/
We pride ourselves in having a Healthy Workplace culture and are working with Healthy Cornwall. As part of this we work with staff to develop health and wellbeing initiatives to support employees with both their physical and mental health.
This includes;
· Mental Health First Aid personnel,
· Fresh Fruit for all- a weekly fruit allowance for each practice as part of the HALT campaign,
· Health checks,
· Pawsome – a benefits portal giving you access to the Employee Assistance Programme, discounts and other perks,
· Fitness classes,
· £40 social fund to spend on socialising with colleagues outside of work.
We are looking for a friendly down to earth candidate with a genuine interest in contributing to the practices overall goal to provide the best care to our clients and their pets. You will need to enjoy the variety provided by the clients and colleagues a like. You will have excellent customer service, communication skills, telephone manner, be an effective team player and have an organised and systematic approach when making decisions to be able to carry out the role efficiently.
Please contact [email protected] for an application form and job description, please use SA reception in the subject of the email.
Please return your application form, CV and a covering letter by 10am Friday 28th July 2023.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: £7.49-£10.42 per hour
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Work Location: In person
Application deadline: 30/07/2023
Reference ID: SA Receptionist
Expected start date: 04/09/2023
