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receptionist Omaha, NE

Jennie Edmundson Hospital

Full Time Omaha, NE 39219 - 29894 USD ANNUAL Today

Job description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Indian Hills
Address: 8901 W Dodge Road - Omaha, NE

Work Schedule: Mon-Fri 8am to 4:30pm

Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.

Responsibilities:

Essential Functions

Identifies, analyzes, and researches eligibility errors, to track root cause and assist in development or edits, process change or retraining.

Proactively works with team members, clinics, coding and revenue cycle training to educate and reduce future errors.
Uses reports and various internal software to monitor error patterns.
Make recommendations to management on corrections and process improvements.
Identify and report trends related to registration errors within the department and work to resolve with leadership.

Participate in developing plans to improve registration processes aimed at reducing errors in billing and enhancing patient experience.

Develop metrics and clear responsibilities to measure performance improvement.
Illicit feedback from staff on process improvement to improve adoption of changes.

Functions as the primary trainer for onboarding new employees, services and/or work tools.

Trains registration team members on new workflow process or tools; i.e. use of new tools, new scripting or scripting changes, methods of denial prevention, etc.
Collaborates with leadership to evaluate system resources required for onboarding new services.
Collaborates with leadership to develop training materials and reference guides for new tools, functions, directions, print screens, etc.

Reviews Experian worklist daily for any errors regarding patient check-in information, insurance messages and fixes then in a timely manner.

Monitor, identify and report trends related to registration errors within the department.

Analyzes denial data in order to develop plans for process standardization, quality outcomes, and a positive work environment.

Determines which rejections are avoidable and assists in creating a plan for intervention.
Complies with state and federal regulations, accreditation/compliance requirements, and Methodist's policies, including those regarding fraud and abuse, confidentiality, and HIPAA.
Serves as a resource for revenue cycle personnel to expediently address and resolve questions and/or concerns.

Performs the duties of a registration staff member.

Registers patients in the electronic registration system in a courteous and timely manner.
Makes sure all patent information (insurance, PCP, phone numbers) payer information and scans identification and payer documents and enters the information into computer accurately (ID, Health Insurance card, etc.)
Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative. Scans patient identification documents into the registration encounter.
Verifies eligibility of coverage with Experian or payer websites or via telephone.
Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.

Maintains teamwork spirit, positive mentoring.

Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success.
Contributes to department training and orientation.
Assists co-workers as needed.
Escalates ideas instead of complaints.

Performs periodic, situational, and other duties as required.

Operates and assists in the maintenance of all office equipment.
Performs a wide variety of clerical functions.
Processes and distributes written communication and documents (forms, letters, mail) accurately.
Reviews daily returned mail.

Schedule:

Work Schedule: Mon-Fri 8am to 4:30pm

Job Description:

Job Requirements

Education

High School Diploma or General Educational Development (G.E.D.) required.

Experience

6 months previous customer services experience preferred.

License/Certifications

Skills/Knowledge/Abilities

Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend various written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.

Physical Requirements

Weight Demands

Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

Not necessary for the position (0%):
- Climbing
- Crawling
- Kneeling
Occasionally Performed (1%-33%):
- Balancing
- Crouching
- Distinguish colors
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- Twisting
- Walking
Frequently Performed (34%-66%):
- Carrying
- Fingering/Touching
- Grasping
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
- Speaking/Talking
Constantly Performed (67%-100):
- Hearing
- Seeing/visual

Job Hazards

Not Related:
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)
- Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
Rare (1%-33%)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

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