receptionist Wadebridge, England
Job description
Receptionist
(seasonal role as well as permanant also available)
Wadebridge, Cornwall PL27 7LG
Hustyns Hotel and Spa are looking to expand its business and services. We invite you to apply and become part of this new and exciting resort expansion.
Purpose – Main Function of job
To provide a quality service at all times, maintaining standards as laid out by Aston Management International
Specific Responsibilities
- To ensure correct set-up and closure of the reception at all times
- To maintain cleanliness and organization of the reception at all times
- To adhere to service standards laid out by Aston Management International
- Meeting, greeting, and directing visitors on arrival and dealing with customer inquiries
- Answering the telephone
- Checking in and out hotel and lodge guests
- A range of administrative work including the use of Microsoft Word, Excel, Publisher, and other company systems
- It is expected that as a member of the Aston Management team you will act as a role model to any new members of staff and help with any queries that they have
- You are responsible for requesting training as required and being responsive to any training offered on or off the job
- To adhere to and enforce company standards and procedures, laws and legislations
- To have and encourage ideas towards up selling and increasing sales
- To actively seek and suggest new promotional ideas
- To communicate any issues to the manager on duty
- To have and enforce attention to detail
- To perform any additional tasks pertinent to the operation as requested by the manager on duty
Core Competencies - Personal
Customer Focus:
Demonstrate and be aware of the need to satisfy both internal and external customers. Make customers and their needs a primary focus.
Quality & Consistency:
Complete work in a timely and accurate fashion. Work to a high standard of performance.
Team Work:
Co-operate with colleagues at all levels to get things done. Willingly lend assistance to others who require help or information.
Communications:
Express yourself clearly diplomatically and with reason in dealing with your colleagues and customers. Listen and respond to communication from others.
Adaptability:
Be prepared to accept new challenges or unusual duties. Co-operate in times of crisis with requests for help or action outside your formal routine or working hours.
Presentation
Dress, express yourself, and behave to colleagues and customers in an appropriate and respectful manner. Show in these ways the pride you have in the company and your own part in its reputation.
Job Types: Full-time, Part-time
Part-time hours: 32-40 per week
Salary: £10.50-£11.50 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
