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Job description

We are currently looking for a passionate and dedicated Receptionist to join our dynamic and highly dedicated team. This role is for someone who is passionate about providing amazing customer service as well as a great eye for detail. The right candidate for the role must have an outgoing personality with a passion for delivering excellence through service.

Job Description

• Deliver excellent customer service at all times
• Assist in keeping the Hotel reception area clean and tidy at all times
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests’ check-ins and outs
• To update the shift diary during and at the end of the shift detailing all important activities carried out
• To maintain and display excellent knowledge of the local area Deal with all inquiries in a professional and courteous manner whether in person, by telephone or by email.
• Administer all reservations including invoicing, cancellations, and no-shows, in line with company policy in a prompt and efficient manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety
• Conduct regular security checks throughout the day and report any security issues to the line manager, ensure the building is lit correctly
• Report any maintenance issues immediately to the line manager and update the electronic shift diary.
• This includes maintenance for all furniture, fittings, and equipment Provide reports, as required, for housekeepers and management
• To input towards Hotel marketing strategy and carry out marketing activity
• Be responsible for evacuation, in cases of emergency, acting as the first point of contact for guests and emergency services
• Maintain personal knowledge by completing in-house and external training material when provided.
• All training must be completed to a proficient standard
• Always adhere to all company policies and procedures and licensing laws Attend, contribute, and be involved with team meetings
• Carry out instructions when given by management and head office To conduct and record all fire safety weekly tests (assist)
• To be punctual and maintain a professional appearance and adhere to the uniform policy
• To prioritize tasks in the relevance of importance.

Job Types: Full-time, Permanent

Salary: £11.95 per hour

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Work Location: In person

About Hotel Management Services

CEO: Philip Cox
Revenue: $1 to $5 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.hmshotel.com
Year Founded: 2011