receptionist

receptionist Cheltenham, England

HOST 2
Full Time Cheltenham, England 22714 - 12.04 GBP HOURLY Today
Job description

Position:

Hotel Night Receptionist/ Porter

Full time - 4 nights on 4 nights off

Meets National Living Wage

Position Summary:
The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

Qualifications for the role:

· No previous experience required although would be advantageous

· Must have excellent customer service skills

· Must be skilled in hotel room cleaning to the highest of standards

· Must have a meticulous attention to detail

· Must be able to work on their own initiative

· Must have excellent communication skills

Duties and Responsibilities:

  • Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
  • Ensures fair and equitable treatment of all Team Members in line with the business’ equality and diversity policies and procedures.
  • Supporting the Hotel Manager in all areas
  • Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
  • Knowledgeable of all reservations and Front Office policies and procedures
  • Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
  • Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
  • Process no shows and cancelled reservations inline with current terms and conditions
  • Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
  • Ensures any relevant information is handed over to the following shift to ensure consistency of service to the guests
  • Thoroughly understand and adhere to all cash handling and payment policies and procedures
  • Ensure daily checklists are completed in a timely fashion to ensure no tasks are handed over to the following shift
  • Maintain clear and effective communication channels with all other departments and subcontractors
  • Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
  • Handle and resolve guest complaints proactively and in a professional manner
  • Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
  • Maintain a neat and tidy Front Desk area
  • Ensures all written and verbal communication is professional in tone and suitable for its audience
  • Receipt, record and distribution of any post and packages delivered to the Front Office
  • Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
  • Coordinate room status updates with the housekeeping department and complete checks on the rooms
  • Knowledgeable of the hotel and guest accommodation facilities and services provided
  • Competency in using all Front Office equipment
  • Escalate anything unusual to management
  • Use of mail, package, and messaging handling procedures
  • Keep abreast of all activities and meetings scheduled at the hotel each day
  • Attend department meetings where required
  • Knowledgeable of the department’s safety and emergency procedures
  • Manage lost property in accordance with the lost property standard operating procedure
  • Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
  • Any other duties reasonably required of you to support the department or business as needed.

Your entitlements:

Your compensation and benefits are embodied in your employment contract

Job Type: Full-time

Salary: £10.92 per hour

Schedule:

  • Night shift
  • Weekend availability

Work Location: In person

About HOST 2

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.host-somerset.co.uk

receptionist
HOST 2

www.host-somerset.co.uk
Bridgwater, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
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