Receptionist London
Hilton Hotels
Full Time
London
0.00 GBP Today
Job description
Receptionist
Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar.
- Free meals on duty
- Travel and food discounts: - Discounted nights plus 50% off F&B (subject to individual outlets)
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development: programmes designed to support your career
What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
