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Job: Hotel Receptionist at Henrietta Hotel

Based in: Covent Garden, London

Full time - £24,383 gross per annum

DUTIES AND RESPONSIBILITIES

• Greet and assist all guest as soon as they come in.
  
• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
  
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
  
• Ensure that a high level of customer service is always provided, respecting our quality standards.
  
• In coordination with the Front Office Manager, deal with customer complaints.
  
• Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
  
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
  
• Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
  
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
  
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
  
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
  
• Ensure all equipment of the department is kept clean and in good working condition.

ABOUT YOU

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
  
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

ABOUT US

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

Henrietta Hotel opened in 2017 in the heart of Covent Garden, the hotel is composed of 40 rooms, divided in two buildings. The restaurant on the ground floor has been launched by Italian Supper Club last November. Drawing inspiration from the Italian food tradition, the menu explores new interpretations using local ingredients and products. The team mainly works with seasonal products and offers menus that are rich, generous and diverse.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
  
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
  
• Staff discounts and benefits.
  
• Pension scheme.