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Receptionist

Home Close, Fulbourn, Cambridgeshire

10 hours a week - Saturday and Sunday 11am - 4pm

£11.00 per hour

Home Close is a 72 bedded home that offers nursing care, and residential care. The bright, welcoming purpose built accommodation is laid out over two floors with eight wings which are named after local villages. Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

THE ROLE:

• To be accountable for the administrative procedures and to ensure all administrative duties are carried out in accordance with the established procedures as per agreement with your line manager.
• Promptly answering the telephone, direct or screen calls, take and relay messages.
• Provide information to visitors, greeting them entering the home and directing them to the correct destination or person best suited to respond to their queries.
• Deal with queries or requests from both internal and external customers.
• Provide general clerical and administrative support as requested.
• Scheduling and maintaining appointments and meetings either electronically or manually.
• Receiving and sorting mail and deliveries.
• Develop good relationships with residents, staff, relatives and visitors.
• To participate in the Homes covid visitor screening programme as required.

REQUIRED SKILLS:

• Previous administrative experience is desirable.
• A knowledge or previous experience of a healthcare environment would be desirable.
• Self-motivated and flexible.
• Organised with the ability to manage and co-ordinate multiple projects within a busy and demanding environment.
• Excellent IT and communication skills, both written and verbal.
• Friendly telephone manner

In return we offer a comprehensive benefits package including:

• Company Pension
• 5.6 weeks paid holiday pay
• Refer a Friend scheme worth up to £1000 per person
• Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
• Extensive training courses through our Healthcare Homes Academy
• Blue Light Card offering a number of discounts across retail and hospitality including 10% at Asda and discounted tickets for theme parks and attractions
• Recognition and Long Service awards

Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a leading provider within the care sector and our ethos is to deliver the best person-centred care to all our residents.

Together we respect, with compassion we care, through commitment we achieve

About Home Close

At Home Close we provide person-centred nursing, residential, respite and dementia care. The entire team work hard to treat our residents like family as we work within their home.

We are lucky enough to be situated in a lovely area of the country on the outskirts of Cambridge and we’re proud of our facilities we offer to our residents. We have a specialist nursing team and the whole team always work to provide varied and engaging activities and compassionate care centred by respect, dignity and choice.

To find out more about Home Close follow this link.