
receptionist Redruth, England
Job description
Description
22.5 hours per week (exact hours tbc with successful applicant)
We’re seeking a positive and welcoming receptionist/administrator to help with the day to day running of the FibreHub.
The FibreHub is a multi-tenanted building serving long-term commercial tenants, co-working professionals and general visitors. You will be working alongside our facilities manager to make sure everyone’s experience of the building is a positive one. It is very important that all tenants are well looked after, have all equipment they need and that any concerns are quickly addressed and resolved.
- Responding to customer enquiries face to face, over the phone and via email/enquiry form
- Providing administrative support, including data entry, filing, and document preparation
- Collaborating with the team to ensure smooth operations and to provide outstanding service to tenants/guests
- Following up with tenants/guests to ensure their satisfaction and address any further needs
- Creating a warm and welcoming atmosphere for all staff and visitors
- Managing the ordering and distribution of office supplies
- Ensuring the reception area is always kept neat and tidy
- Representing Headforwards/Fibrehub and maintaining a positive brand image
- Ensuring all day to day needs and requests are handled efficiently and effectively
- Assisting with viewings/building tours
- Assisting in hosting events to encourage new relationships with customers and relevant stakeholders
- Managing parking for both tenants and visitors to the site
- Receiving and sort all daily post and deliveries
- General administration duties including use of Microsoft Word and Excel
- Assisting facilities manager with other duties ad hoc
- Previous experience in a reception, administration, or customer service role
- Able to multi-task in a busy, adaptable workplace
- Strong general IT skills, including MS Office
- Excellent verbal and written communication skills
- Possess fantastic organisational skills with the ability to prioritise tasks
- Passion for delivering excellent customer service
- Excellent team player
- Able to develop and maintain good working relationships
- 25 days holiday per year, increasing each year up to 30 days (plus bank holidays)
- Medical cashback scheme (which also offers discounts at gyms, cinemas, supermarkets etc)
- Linkedin Learning licences
- Company pension
- Enhanced sick/ Maternity/ Paternity pay
- Cycle to work scheme
- Tech scheme
Key Responsibilities
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About Headforwards
